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Shipping
We ship across the USA. Shipping options and costs are shown at checkout before you pay.
Local pickup: pick up your order free at our store, 3507 Southside Blvd, Jacksonville, FL 32216. Choose "Pickup" at checkout.
Returns
You can return items within 7 days of purchase. Items must be unused, in the same condition you received them and in the original packaging, with your receipt or proof of purchase.
Final sale: wigs, opened or sensitive items, intimate or sanitary goods, gift cards and sale items can't be returned.
Return shipping is paid by the customer. Mail returns to 3507 Southside Blvd, Jacksonville, FL 32216.
Refunds
Once we receive and inspect your return, we'll email you to let you know if your refund is approved. Approved refunds go back to your original payment method.
Banks can take a few days to post a refund. Still waiting? Call us at (904) 683-3284.
Damaged or wrong item
If your order arrives damaged or you received the wrong item, contact us within 7 days and we'll replace it with the same item.
Need help?
Questions about a product or your order? Call us at (904) 683-3284 or visit our store at 3507 Southside Blvd, Jacksonville, FL 32216.